Introduction & Building Trust
Open a shift so the resident feels safe with you in the first thirty seconds.
Vocabulary
- trustkonfyans
- respectrespè
- safean sekirite
- togetheransanm
- slowlydousman
Phrases
- Good morning. May I come in?Bonjou. Èske mwen ka antre?
- I am here to help you today.Mwen la pou ede ou jodi a.
- Tell me what you need and I will listen.Di m sa ou bezwen epi m ap koute.
- We will go slowly, together.N ap ale dousman, ansanm.
- You are safe with me.Ou an sekirite avèk mwen.
Scenario
A new resident is quiet and will not look at you. You have never met before.
You
Good morning. May I come in?
Bonjou. Èske mwen ka antre?
Resident
…Who are you?
…Ki moun ou ye?
You
My name is Nadege. I am your aide today.
Non mwen se Nadege. Se mwen ki ede ou jodi a.
Resident
I don't want a bath.
Mwen pa vle benyen.
You
That's okay. Let's just talk first.
Pa gen pwoblèm. Ann pale anvan.
Practice exercises
- 1Say your introduction out loud five times, changing only the resident's name.
- 2Write two sentences you could use when a resident refuses in the first minute.
- 3Practise: greet, give your name, say how long you will be there — in under ten seconds.
